Refund Policy
Thank you for shopping at StyleNest Online. We value your satisfaction and want to ensure you have a positive shopping experience. Please read our refund policy carefully.
1. Eligibility for Refunds:
We understand that circumstances may arise where you may need to request a refund. Refunds will be considered under the following circumstances:
Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 15 days of receiving the product. We will arrange for a return and provide a full refund or replacement.
Incorrect Item Received:
If you receive an item different from what you ordered, please notify us within [number of days, e.g., 7 days] of receiving the product. We will arrange for the correct item to be sent or provide a full refund.
2. Refund Process:
To initiate a refund, please contact our customer support team at contact@stylenestonline.com. Provide your order number, details of the issue, and any supporting documentation such as photos of damaged items. Our team will review your request and guide you through the return process.
3. Conditions for Refund:
- Items must be in their original packaging and unused.
- Refunds will be issued once we receive and inspect the returned item.
- Shipping costs for returns are the responsibility of the customer unless the return is due to a mistake on our part.
4. Non-Refundable Items:
Certain items are non-refundable, including:
- Gift cards
- Downloadable software or digital products
5. Refund Timeframe:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 7 days].
6. Contact Us:
If you have any questions or concerns about our refund policy, please contact us at contact@stylenestonline.com.
Last updated: 11-14-2023
